Centurylink how does it work

Offer details. Switching to CenturyLink Fiber couldn't be easier. We'll give you a free modem and free installation. Switch and get Fiber Internet with speeds up to Mbps. Offer available to new residential customers only. See Details. Service is not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice.

Restrictions apply. Choose your plan. Get a sweet deal. Enjoy high speed internet on a New customer only and prepay required. Prepay required. Enter and select your address to check for deals at your home. Switch to fast, reliable CenturyLink Fiber Internet. Unlimited Data. Speeds may not be available in your area. Limited time, online offer. New CenturyLink Internet customers 20Mbps speed and higher residing in select locations only.

Stream anytime, anywhere or watch live. Check Availability Now. Get a. See details. Want more? For many of its serviceable addresses, CenturyLink offers just a handful of the above plans. In a few areas, you may have only one choice. That's unusual among ISPs, most of whom offer three to five different plan options at most addresses.

I should note that I'm comparing the regular rates, not promo costs, because CenturyLink doesn't do promo pricing. The price you get at the start is the price you'll have after your first year.

It should be noted that as it currently stands, CenturyLink's fiber plans are some of the best values you'll find on home internet. If the Fiber Internet plans are available in your area, CenturyLink's internet service is plenty fast. You'll find symmetrical download and upload speeds, which means better performance for work no glitchy Zoom calls or frozen FaceTime frames and play less lag during online gaming and no issues streaming Squid Game in 4K.

That's the good news. The not-so-good news is that CenturyLink fiber isn't available at every address in the footprint. Service is only available via DSL in many regions, which lags well behind fiber and cable in speeds and performance. For example, if you head to the speed-testing website Ookla, you'll find a Speed Score metric that tracks the fastest ISPs based on a combination of download and upload speeds. That might not seem so bad, but consider that the five providers above it averaged a score of approximately CenturyLink rang in with an average score of just Bring your home up to speed with the latest on automation, security, utilities, networking and more.

The gap isn't quite so vast when you look at Ookla's Consistency Score, which is a way of looking at how often a provider delivers broadband speeds to its customers. While CenturyLink again came in sixth place, it notched a Again, not stellar, but not as stark a difference as the previous comparison.

To offer you its competitive prices and no-term agreements, CenturyLink does require monthly prepayment. Cara Haynes has been editing and writing in the digital space for seven years, and she's edited all things internet for HighSpeedInternet. When she's not editing, she makes tech accessible through her freelance writing for brands like Pluralsight.

She believes no one should feel lost in internet land and that a good internet connection significantly extends your life span. Self-install CenturyLink internet The CenturyLink self-installation process is pretty simple, so anyone with some basic tech knowledge should breeze through it. Still need a modem or router?

How do I self-install my CenturyLink modem? Connect the power cord Connect the black power cord into your CenturyLink modem, and plug it into an outlet near your computer.

Watch for the blinking power light The power light will start blinking and eventually stay lit. Connect the Ethernet cable Connect the yellow Ethernet cable to the modem.

Open your web browser Open a web browser on your computer. Set up your Wi-Fi connection To set up your CenturyLink Wi-Fi connection, locate the network name and password on the back of your modem.

Use this info to connect to the wireless network. Once connected, open your web browser and visit go. Repeat for each computer that will use a Wi-Fi connection. Heads up! Pro installation vs. Pro install. No technical experience necessary Service tech that can handle any issues that arise on the spot. Extra fees Required appointment window. No extra fees No need to wait for an appointment—install whenever you like.

Pro install CenturyLink internet. Pro installation breakdown. Non no how to do their jobs. The internet sucks always going out. You pay for crap. I should say overcharged for crap.

I would have better use of smoke signals or flag waiving. Ok, here we go. I find the customer service agents very rude and un-personable each and every time I call. My service was interrupted for nonpayment. I made a payment on the automated system after hours but realized I put in a wrong account number as they had it under a very old phone number and I could not remember that number. I called the number the following day to inform them I had accidentally entered my acct incorrectly and paid money on another account.

I was told that they could not find that account but if I see it come out of my bank I should call them back. I then preceded to pay my past due amount with the agent on the phone to get my service reinstated.

After giving her my card number I asked her what amount would be charged. She told me she processed it for the full amount. I did not want a credit as I had no funds to live off of for the next 2 weeks.

I was given my money back within 2 business days by my bank. Are you kidding me??!! When I asked how much it would be to get out of my contract early for the internet portion I was told it could be up to an Please make a note I was told later they have a Please proceed with this company using extreme caution!

My service was interrupted, I made a payment on the automated system after hours, I realized I put in a wrong account number. I called the number the following day to inform them. I was told that they could not find that account but I should call them back if withdrawn. I preceded to pay my past due amount with the agent on the phone to get my service reinstated. After giving her my card I asked her what amount would be charged. She said she processed it for the full amount. When I asked how much it would be to get out of my contract early I was told it could be up to an Please note I was told later they have a Terrible customer service.

I believe that they discretely lack in communication when it comes to being in a contract. I was told that I agreed to the contract because they have sent on every bill that I was in month what ever in a paragraph at the bottom of the bill. Needless to say I now have internet service with two different companies. Centurylink is terrible been a customer since before , after 6 more months never again. I would not sign up for Centurylink internet. Their thieves, but the only other option in my area is Comcast and their just as bad — had business with them before.

Wish I had been getting a paper bill. Long story short at the end of my contract they about x3 my internet rate and no recourse.

Best wishes..! CenturyLink WiFi is not good at all. We upgraded our WiFi a couple months back and it seems the same as it was before, except the price got higher. If you are looking for a cheaper WiFi then I would go for this one, but I recommend just paying for a more expensive WiFi and not having to worry about the WiFi going down.

Overall I do not recommend this to anyone because the service is terrible and the WiFi is bad. Worst customer service ever! I will never get any product they offer ever again. Do not do business with centurylink! And they are charging me Not very tech savvy which they take full advantage of! Call Vivint wireless they explain everything to me, they charge So I call centurylink and tell them I want to cancel, now after paying them I finally got them to cancel and wanted my services terminated on Saturdays 3 days later, the day vivint wireless came to install centurystink said they would and terminated services that day!

Not 3 days later on Saturday like they said they would Do! Running up my data plan on my phone! Then the crooked sons of bitches sends me a bill for the full month!!! No respect for their customers! Repairs take forever and even the tecs say they are over worked and under paid! No one wants to work for them…. I guess that is why they hang up on you multiple times when you need a repair, they know it will be a week or more until someone is available to help you.

Rude and inconsiderate are the two best words to dedcribe this company. I had my business lines with them. I finally just cancelled the phone and am using my cell phone. They have hidden charges everywhere. At least Comcast sends people out to pretend to fix things. Both representatives were unhelpful. The one promised to call back with an answer for me and never returned my call as she promised.

Absolutely disgusted with this company. How hard do I have to try to have you take my money for internet services? Looks like I have to stick with them. SUCH a bullshit company. SUCH terrible customer service. When CenturyLink called to request to pay some fees I do not own, I seriously thought that I am talking with some scammers or drug dealers.

The fellow yelled and then started to blackmail me, although I was their costumers for 30 years!!! They do not have an office where one can go to talk to someone in person and they do not have a decent costumer service over the phone. CenturyLink is a terrible company. So glad I do not need to deal with them ever again. I have had centurylink since they first started in my rural area.

We have a plan that is supposed to be 3. I am lucky to receive half of that. I have contacted them. But all they tell me is, i am in an exhaust area. So when more people are on it the service line that i am attached to the slower it goes. They have given me some good credits.

The only reason i still have them, is because, there is no one else that i can get. I am about ready to call them and ask if they want to buy my desktop. Especially if you live in a rural area. Be happy you can get another ISP. There is no other ISP in my area. Not even hughesnet. Talk about frustrating. Century Link is terrible both in service 1. Worst company to deal with!

They are horrible, net speed is 1. Customer service reps lie about rates all the time. Absolutely the worst company in the world, everyone start your own business! Four hours on the phone, do you have to wait two weeks, because they screwed up.

Cannot say enough bad about Centry link. Absolutely no one cares in customer service or technical support. As a phone company you would think the connection would always be clear, people hanging up on you because you cannot understand a word they are saying. Cannot say enough bad about this terrible terrible company. I was a 20 year centrylink customer with residential service then later I added Internet service, when it came available in my area. This year they are stopping all there promotional discounts and my phone bill increased as well as the Internet.

Due to this I cancelled my services and the fact that it buffered everyday and mostly all day and I was already on the highest speed 4 mbps. The prices listed is not true you cannot get what they have promised in the above plans. When I tried to call back and get the 5 megabytes per second along with the booster they said I could get to come back they had no memory of that. I would give them a zero if I could. Worst company I ever dealt with in almost fifty years.

Please do your research and avoid the stress. They lied to me!!! No problems ever until we moved. I was excited because Centurylink had services in the area we were moving to. I set up to move our accounts with a customer service rep. Well they reimbursed us that after I called and complained. Come to find out that I have to return the router. Cox is the way to go. I have called a half dozen times, talked to multiple supervisors, and still cannot get any feedback on when the line is going to be buried and why it has taken this long for it to be done.

I have not had any problems with my bill just that they dont communicate. They claim i had 4 chargebacks so they blocked me from paying by check.

I am NOT paying the 4. So I called and finally complained spoke to a supervisor and she acted like she could have cared less. They have alwasy been good to me but they cant figure anything out. Was told I have the check block on my account for chargebacks back from June July August and September. But I was never charged a fee from my bank. Nor did I receive any letters, emails or even a phone call.

So I sent in a check in November and they accepted that but January payment is being sent back? I have called in an complained about why my payment after 4 yrs was not accepted online and no one knows.

And all of a sudden they block me? How stupid unfortunately there is no other internet provider in my area. Communication there isnt.. I ordered internet more than a week ago.

So I called and then they said they would be here on the 11th. I called multiple times and was told they would be here on the 12th. No show again no call. Needless to say I canceled and Cable America sucks.